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Shipping Information 

All Bratpack orders will be processed within 1-2 working days upon payment confirmation. 

Here are our shipping options: 

Shipping Type

Order Amount (SGD)

Shipping Fee (SGD)

Delivery Timeframe

Ninja Van - Standard 

Orders < $50


1 - 3 working days* 

Ninja Van - Standard 

Orders ≥ $50


1 - 3 working days* 

* Do note that there might be potential shipping delays outside the control of Bratpack. 

Once your package has been picked up by Ninja Van, you can track your order here:

Returns Policy

All items sold at Bratpack go through quality control procedures where we inspect every item before it is shipped, and all merchandise shipped are fully ensured in case of loss or damage.

However, there could be times when the merchandise received is damaged, defective, or incorrectly shipped. If this is the case:

1. Please email us at stating the reason for your return, together with pictures of the merchandise and your Order Reference Number within 7 days upon receipt of item(s).

2. Upon confirmation of your return request, please send back the item(s) to: Bratpack Bugis Junction, #03-10G, Singapore 188021 within 7 days upon receipt of our confirmation. Do note that all returned merchandise must be unused, unopened and in original condition, and must be returned in the condition they were received with all original packaging, tags and label still intact.

3. Once we have received the item(s), we will review the item(s) based on the return reason stated. Once it has been deemed suitable for refund, we will refund the amount of the total value of the purchased merchandise in the form of Store Credits that will be valid for one (1) month upon receipt of credits.

4. Do note that it will be your responsibility to take reasonable care of the merchandise and will be liable for any damage to the merchandise until we receive them at our physical store. In the case of any dispute, we do recommend that you retain the proof of sending.

Use coupon code BPFIRSTBUY for $10 off your first order.


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